ITSM Engineer

About the role

Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you! Kaufman Rossin Professional Services Private Limited’s (the “Company”) offices are located in the World Trade Center (WTC) in Bangalore, Karnataka, India, and at Udyog Vihar, in Gurgaon, Haryana, India.

What you'll do

• ITSM Platform — SolarWinds Service Desk
• Own administration and configuration — technician accounts, queues, escalation rules, SLA policies, notification workflows
• Build and optimize service catalog — request forms, approval workflows, fulfillment automation Configure automation rules — trigger-based workflows, auto-assignment
• Design reporting dashboards — ticket volume, SLA compliance, first-call resolution, MTTR, backlog trends
• Manage asset management module — current records, device lifecycle, software inventory

What you need

• 3–5 yrs of experience
• ITIL
• Office 365
• Intune
• TCP/IP
• Root cause analysis
• Class 12

Good to have

• ServiceNow
• JIRA