IVR Testing Senior Analyst

About the role

IVR Conversational AI and Automation Testing – C11 The Testing Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

What you'll do

• Provide assistance with a product or product component development within the IVR testing domain
• When necessary, conduct product evaluations of vendors
• Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
• Assist with application prototyping and recommend solutions around implementation. Learn and apply features of the Cyara tool that can be used in the IVR testing
• Provide third line support to identify the root cause of issues and react IVR application outages as needed

What you need

• 7–10 yrs of experience
• Test cases
• Test automation
• Prototyping
• Any graduate

Good to have

• Prompt engineering