Jewelry Operations Manager

About the role

We’re looking for a Jewelry Operations Manager to drive excellence in production efficiency, speed, quality, and cost optimisation. This role is responsible for ensuring customer inquiries are quoted and fulfilled at record speed, maintaining the highest product quality standards, and optimizing pricing through strategic vendor partnerships and internal efficiencies.

What you'll do

• Drive the fastest possible inquiry-to-quote turnaround time (target: under 12 hours)
• Streamline internal workflows between CAD design, production, and sales teams
• Optimise Made-To-Order (MTO) delivery time to an average of less than 3 weeks
• Identify process bottlenecks and implement automation or vendor process improvements to accelerate production cycles
• Maintain jewelry return rates below 1% annually through robust QC practices

What you need

• 5–9 yrs of experience
• Excel
• Vendor management
• Production planning
• Reporting
• Process improvement
• Customer success
• Any graduate