Job Posting Title Lead Logistics Customer Experience & Operations Senior Specialist

About the role

The position requires strong Lead Logistics domain understanding, advanced stakeholder communication, customer handling capability and the ability to guide junior team members. Own end-to-end Lead Logistics operations post-booking, including shipment execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows.

What you'll do

• Own end-to-end Lead Logistics operations post-booking, including shipment execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows
• Manage complex operational scenarios, exceptions, and customer escalations while ensuring data accuracy and a seamless customer experience

What you need

• Logistics
• Customer handling
• Escalation handling
• Communication
• Any graduate