Job Posting Title MS Engineer VC Support- L1

NTT Data·Kolkata

Pay not statedJunior levelFull-time

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About the role

As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running. Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently.

What you'll do

Be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running
Play a crucial role in ensuring we meet our service level agreements and deliver an excellent client experience
Investigate and get to the root cause swiftly to restore services
Also be identifying opportunities to optimize work processes and reduce incidents
Actively contribute to enhancing service delivery