Job Title: Workflow Manager – In-Service Engineering Daily Repairs

About the role

We are seeking an approachable, empathetic and resilient Workflow Manager who combines a collaborative, humble mindset with strong analytical rigour to lead our In-Service Daily Repairs team (Fuselage). In this role, you will not perform repairs directly; rather, you will serve as the crucial operational anchor orchestrating our 24/7 support.

What you'll do

• Stakeholder Liaison & Governance
• Act as the core operational bridge between technical operations, account managers, engineering leads, and international design offices
• Establish and drive robust governance and reporting intervals with Customer Services and global Design Offices (BLR/EU/UK/China/USA) to monitor performance and deliver…
• Manage the expectations of internal Customer Service stakeholders demanding immediate resolution, balancing diplomacy with engineering constraints
• Ensure a continuous feedback loop of in-service experiences, chronic maintenance issues, and significant fleet challenges back to management, suppliers

What you need

• 10–18 yrs of experience
• Maintenance
• B.Tech or B.E.