Jr. IT Ops Engineer / IT Ops Engineer

About the role

We are looking for a motivated and customer-focused Jr. IT Ops Engineer / IT Ops Engineer to join our Global Helpdesk team.

What you'll do

• Provide first-level support for incidents, service requests, and end-user technical issues
• Support Microsoft 365 services including Outlook, Teams, Exchange Online, OWA, shared mailboxes, distribution lists, and calendaring services
• Manage user lifecycle activities including provisioning, modifications, deactivations, password resets, access requests, and MFA administration
• Support endpoint management through Intune and SCCM
• Assist with Azure AD (Entra ID) administration and access-related requests

What you need

• 2–4 yrs of experience
• Azure
• Office 365
• Process improvement
• Intune
• Documentation
• Active Directory
• MCA or B.Tech or B.E.

Good to have

• ITIL
• ServiceNow
• Windows Server
• PowerShell