Junior Coordinator Managed Response

About the role

The Junior Coordinator Managed Response is responsible for overseeing and responding to our customers’ social media reviews, surveys, and social media posts. Responsibilities include ensuring accurate and consistent responses based on customer-defined expectations. The ideal candidate will possess a mix of technical acumen and operational excellence to drive visibility, consistency, and growth for our customer search presence.

What you'll do

• Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues
• Response to comments, questions, and concerns in a timely and professional manner
• Collaborate with customers to ensure responses align with brand and customer loyalty
• Additional duties as assigned

What you need

• Open to freshers
• Excel
• MS Office
• PowerPoint
• Any graduate