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Junior customer support executive

Netcore Cloud·Mumbai

Pay not stated0–2 yrsFull-time
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About the role

Are you a true customer advocate and their trusted advisor? Are you obsessed about ensuring customers get the best out of the technology? Do you enjoy helping customers to optimally use the product? Then this is the Help Customers with all Tech challenges faced while using the Product. Responsible to get the issues raised addressed to the core and

What you'll do

  • Help Customers with all Tech challenges faced while using the Product
  • Responsible to get the issues raised addressed to the core and
  • Educating Customers to ensure comfort in the usage of Product/Utility
  • Providing Support to Customers on their Queries
  • Responsible for successful solving of Customer tickets and handling

What you need

  • 0–2 yrs of experience
  • Customer service
  • Ticketing tools
  • Zendesk
  • Freshdesk
  • Linux
  • HTML
  • B.Tech or B.E.

Good to have

  • CSS
  • JIRA
  • REST APIs
  • Machine learning
  • PowerPoint

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