Junior Developer - EPM

About the role

Escalate complex incidents to Tier-2 or Tier-3 support teams. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

What you'll do

• Monitor EPM applications and scheduled jobs
• Perform ticket triaging and assign or escalate incidents based on priority and severity
• Handle recurring support tickets following documented procedures
• Execute routine operational and maintenance activities
• Perform initial troubleshooting and root cause analysis for basic issues

What you need

• Open to freshers
• Performance management
• SQL
• AWS
• Root cause analysis
• SOP writing
• Azure
• Any graduate