Junior Email Support - Night Shift (0 - 3 years only)

About the role

Junior Email Support - Night Shift (0 - 3 years only) at Poshmark. Engage with Poshmark users regarding dispute cases via email support.

What you'll do

• Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
• Respond to users in a timely, friendly, and professional manner
• Gather feedback and suggestions from the Community
• Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
• Flexibility to work on holidays and occasional overtime, as required

What you need

• 0–3 yrs of experience
• Email support
• Customer service
• Data entry
• Problem solving
• Any graduate

Good to have

• Salesforce