Junior Manager - Central Operations

About the role

The role is responsible for managing end-to-end lending operations for secured and unsecured loan products, ensuring seamless customer onboarding, process compliance, risk management, and superior customer experience. The incumbent will oversee operational efficiency, TAT adherence, escalation management, stakeholder coordination, and process automation initiatives while collaborating closely with business, product, technology, and vendor teams.

What you'll do

• End-to-end processing of lending product applications - KYC, bank statements, bureau checks, physical delivery in case of credit cards etc
• Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc
• Continuously improving upon the processes to minimize process gaps and enhance customer experience
• Gather ground-level insights and work with product teams to ideate and implement automation solutions to improve efficiency & TATs
• Suggest ways to improve customer experience based on feedback from merchants

What you need

• 0–4 yrs of experience
• MIS reporting
• KYC
• Customer service
• Process improvement
• Documentation
• Data analysis
• MBA

Good to have

• Loan processing