KAM - Online-BFSI - Senior Manager 4005

About the role

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross sell of other products related to this business.

What you'll do

• Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions
• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs
• Act as the primary point of contact for escalations, queries, and business requirements
• Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.)
• Collaborate with product, operations, and technology teams to deliver customized payment solutions

What you need

• 5–9 yrs of experience
• Key account management
• Cross-selling
• Sales
• B2B sales
• Negotiation
• Communication
• B.Com or BBA or MBA