KAM / Operations Manager

About the role

We are looking for an experienced KAM / Operations Manager to manage end-to-end campus operations, institutional client relationships, and business performance for university campuses. The role will focus on maintaining high operational standards, client satisfaction, compliance, team performance, and student experience.

What you'll do

• Manage relationships with institutional/university partners and ensure high client satisfaction
• Drive timely invoicing, collections and revenue realization while controlling leakages and delays
• Manage end-to-end hostel/campus operations and ensure consistent service standards
• Lead, manage and develop on-ground teams with clear accountability and performance tracking
• Ensure adherence to SOPs, audits and compliance requirements

What you need

• 4–8 yrs of experience
• Key account management
• Facility management
• Team management
• SOP writing
• Process improvement
• Any graduate