Key Account Leader- Customer Service Support

About the role

The Key Account Leader is responsible for troubleshooting, repairing, maintaining, and improving the performance and availability of LINAC systems and associated supporting equipment.

What you'll do

• Independently troubleshoot, diagnose, and repair complex electrical, electronic, mechanical, and system-level failures in LINAC and associated radiotherapy equipment
• Perform Periodic and proactive maintenance, installations, upgrades, and system performance checks in accordance with approved Siemens Healthineers procedures
• Analyze system logs, fault codes, diagnostic data, and technical documentation to identify root causes and implement effective solutions
• Manage critical equipment breakdowns, prioritize service requests based on clinical urgency
• Drive key service KPIs, including First Visit Fix Rate (FVFR), Mean Time to Repair (MTTR), equipment uptime, and preventive maintenance completion

What you need

• 8–14 yrs of experience
• Customer service
• Root cause analysis
• Preventive maintenance
• Instrumentation
• Communication
• B.Tech or B.E.