Key Account Manager

About the role

SA_KAM_D2_KAM_T - Key Account Management, Principal Analyst The Key Account Management, Principal Analyst is responsible for retaining and strengthening client relationships. This role involves planning and strategizing to retain and expand current customer relationships, ensuring high-quality customer service, and resolving issues to retain clients.

What you'll do

• Plan and strategize to retain and expand current customer relationships
• Ensure high-quality customer service and resolve issues to retain current clients
• Engage with clients to identify their business requirements and prepare proposals and quotations
• Coach and review the work of lower-level professionals
• Occasionally lead small project teams and provide informal guidance to junior staff

What you need

• Sales
• Salesforce
• Business development
• Key account management
• Customer service
• Any graduate