Key Account Manager - Kannada (AstroLokal)

About the role

As a Key Account Manager (KAM) , you will be responsible for managing and growing relationships with a portfolio of astrologers on the AstroLokal platform. You will serve as their primary point of contact, helping them succeed by improving engagement, consultation quality, platform compliance, and overall performance.

What you'll do

• Serve as the primary point of contact for assigned astrologers and address their queries in a timely manner
• Build and maintain strong relationships to improve astrologer engagement and retention
• Ensure astrologers actively participate on the platform and follow operational guidelines
• Track key performance metrics such as quality scores, customer ratings, consultation volumes, retention, and login hours
• Analyze performance trends and provide actionable feedback to help astrologers improve

What you need

• 3–5 yrs of experience
• CRM
• Key account management
• Negotiation
• Customer service
• Business development
• Customer success
• BBA

Good to have

• Performance management