Knowledge Content Management Product Owner

About the role

For the Service Operations Service Line, we are now hiring a Knowledge & Content Management Product Owner. The Knowledge & Content Management Product Owner role is a new role designed to own best practices for these Process & be accountable for the execution both operational & quality of these Processes within Service Operations

What you'll do

• The Product Owner (PO) for Knowledge & Content Management is a critical role designed to deliver Service Excellence & consistency in this Process for both Internal &…
• Building & leading a team of highly skilled Subject Matter Experts that manage the delivery of the Process
• Using metrics including productivity, quality and financial metrics in conjunction with leadership to drive the standard of delivery quality and efficiency ensuring that…
• Ensure consistency by standardizing the onboarding of SME’s into their roles
• In near future this role will evolve to management of the global team of Knowledge Mangers responsible for traditional knowledge management

What you need

• 2–5 yrs of experience
• Any graduate