Knowledge Editorial Lead, People Operations

About the role

We own the ultimate source of truth for Google's global workforce. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

What you'll do

• Author operational style guides, structured standard operating procedure templates, canned response guidelines, and scan-and-act content standards
• Own the editorial quality rubrics, Quality Audit (QA) sampling gauntlets
• Partner with process owners to identify redundant, outdated, and trivial (ROT) documentation, establishing data-driven criteria for content retirement and consolidation
• Lead arbitration and editorial reviews with Global Process Owners (GPOs), Compliance, and Service Delivery leads to resolve conflicting procedural guidance
• Partner with the Platform Strategy team to ensure content structures align with Content Management System (CMS) taxonomy schemas, and downstream AI retrieval systems

What you need

• 8–14 yrs of experience
• Technical writing
• Arbitration
• Any graduate

Good to have

• Writing
• SOP writing