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L1 Engineer ESOC Incident Management

Reliance Jio·Mumbai

Pay not stated2–5 yrsFull-time
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About the role

Handle the tickets proactively for large accounts Engage with customer side SPOCs and internal teams to resolve the Monitor and intervene in all service requests / complaints which Ensure coordination and timely follow up with core functional teams Comply with team roster and occupancy on day to day basis

What you'll do

  • Handle the tickets proactively for large accounts
  • Engage with customer side SPOCs and internal teams to resolve the
  • Monitor and intervene in all service requests / complaints which
  • Ensure coordination and timely follow up with core functional teams
  • Ensure quality service to customer through accurate and timely

What you need

  • 2–5 yrs of experience
  • Telecom
  • CCNA
  • B.Tech or B.E. or B.Sc or Diploma

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Source
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