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L1 Engineer - JIRA/Confluence - Bangalore

Fa Ertb Saasfaprod1·Bengaluru

Pay not statedJunior levelFull-time
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About the role

Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3) Collecting and documenting relevant data related to nature of issues Troubleshooting reported issues and routing tickets to appropriate groups

What you'll do

  • Collecting and documenting relevant data related to nature of issues
  • Troubleshooting reported issues and routing tickets to appropriate groups

What you need

  • JIRA
  • Confluence
  • ServiceNow
  • Any graduate

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