L1/L2 Business Central Consultant, GCC

About the role

The Gurugram office of CIP Fund Solutions supports fund management, investment activities and integrated business services across the CIP platform. This office combines local presence with close integration across a global organization. It supports specialist delivery across functions and contributes to scalable, high-quality execution.

What you'll do

• As our new L1/L2 Business Central Consultant you will be responsible to provide L1/L2 functional support for Microsoft Dynamics 365 Business Central from India
• Resolve standard and moderately complex Business Central issues, guide users, document standard resolutions, identify recurring issues and automation opportunities
• You work in a hybrid environment, spending three days per week in the office and two days remotely
• Business Central support & ticket resolution
• Provide L1/L2 functional support for Business Central tickets across finance-related processes (invoice processing, posting errors, master data updates, expense

What you need

• 5–9 yrs of experience
• Stakeholder management
• Microsoft Dynamics
• SOP writing
• JIRA
• Problem solving
• Any graduate

Good to have

• ITIL