L1 Support

Juspay·Bengaluru

Pay not stated2–5 yrsFull-time

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About the role

As an L1 Support Engineer, you will be the first point of contact for production and application-related issues. You will monitor systems, identify and troubleshoot issues, respond to incidents, communicate with relevant stakeholders, and ensure timely escalation of issues that require deeper technical investigation.

What you'll do

Monitor production systems and identify incidents or anomalies
Troubleshoot application issues using logs, dashboards, SQL, and monitoring tools
Handle incidents within defined SLAs and provide timely status updates
Maintain accurate incident logs, shift handover notes, and monitoring reports
Escalate critical or unresolved issues to L2/L3 or engineering teams