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L2 Engineer

Reliance Jio·Mumbai

Pay not stated4–12 yrsFull-time
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About the role

Perform advanced troubleshooting and root cause analysis. Lead major incident bridge calls and coordination. 4.Ensure service restoration within defined SLA timelines. Analyze alarms and correlate multi-domain faults. Validate fixes and ensure permanent resolution. Coordinate with OEMs and vendors for resolution.

What you'll do

  • Perform advanced troubleshooting and root cause analysis
  • Lead major incident bridge calls and coordination
  • Analyze alarms and correlate multi-domain faults
  • Coordinate with OEMs and vendors for resolution
  • Track recurring issues and drive preventive actions

What you need

  • 4–12 yrs of experience
  • Troubleshooting
  • Root cause analysis
  • TCP/IP
  • Routing and switching
  • ITIL
  • B.Tech or B.E.

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