L2 NOC Network Engineer

About the role

The Level 2 NOC Network & System Engineer provides network monitoring, troubleshooting, and operational support for customer environments. This role requires an experienced networking professional who can independently diagnose complex connectivity issues, implement approved changes, and serve as an escalation resource for Level 1 technicians.

What you'll do

• Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services
• Monitor network health, investigate alerts, assess customer impact, and prioritize incidents according to service-level agreements
• Troubleshoot LAN, WAN, wireless, SD-WAN, and VPN issues, including outages, latency, packet loss, and intermittent connectivity
• Serve as an escalation point for Level 1 technicians and own incidents through resolution or a documented handoff
• Review device logs, interface statistics, firewall policies, routing tables, and packet captures to isolate faults

What you need

• 3–5 yrs of experience
• Troubleshooting
• Networking
• Firewalls
• Hardware
• TCP/IP
• Ticketing tools
• Any graduate

Good to have

• CCNA
• AWS
• Azure
• Routing and switching