L2 Production Support Analyst Finance Ops

About the role

We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities.

What you'll do

• Ensure all scheduled jobs are running as per defined timelines and resolve any job failures
• Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad
• Take ownership of L2 support issues and coordinate with relevant teams for resolution
• Actively participate in month-end close activities to ensure smooth operations
• Maintain effective communication with key end users and SMEs, especially during month-end critical dates

What you need

• ServiceNow
• Month-end close
• Any graduate

Good to have

• ERP