L2 Security Engineer - Antivirus

About the role

Your role is to perform a variety of 2nd level antivirus (AV ), anti-malware and advanced persistent threat (APT) based engineering activities to enable delivery of complete Integrated Services Management across all ITIL disciplines, being Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.

What you'll do

• Accept, manage and update service requests to ensure contracted Service Level Agreements are met
• Provide remote technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management
• Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources
• Plan, coordinate and implement complex AV/ APT policy changes within customer specified change windows
• Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan

What you need

• 5–9 yrs of experience
• Firewalls
• Active Directory
• Compliance
• ITIL
• Any graduate

Good to have

• Vulnerability assessment
• CCNA
• CCNP