L2 System Support

About the role

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays, WF helps office users get the best out of their workspace while enabling a business to fully understand the utilization of an office building.

What you'll do

• Become an established technical trouble shooting “expert” supporting & providing guidance to the Customer Support team to resolve issues with products/connectivity
• Responsible for managing tickets & updating clients & account manager updated on progress
• Provide technical expertise for all questions arising during the trouble shooting process. Respond to questions arising from different client stakeholders with…
• Ensure clients remain informed of the issue and articulate the problem in an appropriate manner from first identifying the issue through to resolution
• Use your project and internal / client stakeholder management expertise to develop, agree and deliver technical projects for larger complex issues

What you need

• 7–8 yrs of experience
• JavaScript
• SQL
• IoT
• React
• B.Tech or B.E.

Good to have

• Visual design
• Photoshop

What you get

• ₹8.1 L–₹9.4 L a year