FLS - CSR -2
Larsen & Toubro·Patna
- Can I apply
- Needs Diploma · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Larsen & Toubro's site: short form, ~5 min
Early: posted 3 h ago on their own site
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About the role
Achieving the bucket wise resolution as per the target Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
What you'll do
- Responsible for: Allocation of portfolio to vendor
- Achieving the bucket wise resolution as per the target
- Managing the Agencies & monitoring their performance
- Follow up of Process & Compliance
- Review cases with FOS / TL and work assignment basis the disposition code
What you need
- 2–5 yrs of experience
- CRM
- Customer service
- Escalation handling
- MBA or BA
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