- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · 2 days ago
- How to apply
- On Tata Capital's site: account needed, ~10–15 min
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About the role
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. BKT resolution with agency and FOs level need to be tracked & reviewed.
What you'll do
- Responsible for: Allocation of portfolio to vendor
- Achieving the bucket wise resolution as per the target
- Managing the Agencies & monitoring their performance
- Review cases with FOS / TL and work assignment basis the disposition code
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
What you need
- 2–5 yrs of experience
- CRM
- Customer service
- Escalation handling
- MBA or BA
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