Lead Administrator L1(Contract)

Wipro·Hyderabad

Pay not stated8–14 yrsContract

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About the role

Sr. Lead Developer with hands-on experience in complex integrations, ITSM and CSM. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

What you'll do

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams

What you need

8–14 yrs of experience
ServiceNow
Troubleshooting
Root cause analysis
SOP writing
Any graduate

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