Lead Administrator L1

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

What you'll do

• Design and implement observability solutions using Splunk Observability Cloud (APM, Infrastructure Monitoring, RUM, Log Observer)
• Build and optimize OpenTelemetry (OTel) collector pipelines for metrics, traces, and logs
• Define instrumentation strategies for applications (auto-instrumentation, SDKs, agents)
• Develop service maps, dependency graphs, and distributed tracing configurations
• Partner with application teams to onboard services into O11y and ITSI

What you need

• 5–8 yrs of experience
• Splunk
• Linux
• Instrumentation
• Kubernetes
• Microservices
• AWS
• Any graduate

Good to have

• Prometheus
• Grafana
• Datadog
• Terraform
• Ansible
• Python