Lead Administrator L1

About the role

The Citrix XenApp L3 Engineer is responsible for providing advanced support, design, and optimization of Citrix environments. This role involves handling complex incidents, leading root cause analysis, and ensuring high availability of Citrix services across enterprise infrastructure.

What you'll do

• Provide L3 support for Citrix XenApp environment
• Strong knowledge on Citrix DDC, StoreFront, PVS and Licensing server handling
• Good knowledge on NetScaler/ADC, SQL databases, Networking
• Troubleshoot and resolve complex issues escalated from L1/L2 teams
• Perform root cause analysis (RCA) and implement permanent fixes

What you need

• 5–8 yrs of experience
• Active Directory
• Windows Server
• VMware
• Troubleshooting
• Windows
• SQL
• Any graduate

Good to have

• Azure
• Root cause analysis
• SOP writing
• PowerShell