Lead Administrator L2(Contract)

About the role

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

What you'll do

• Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account
• Requirements gathering from Customer
• Responsible for overall Plan and design of Nexthink Architecture
• Prepare Nexthink Implementation & Deployment Project & Execution Plan
• Responsible for managing Nexthink Cloud instance and if (on-Prem) Appliance via Linux command line

What you need

• 10–15 yrs of experience
• Linux
• Windows
• Active Directory
• Networking
• PowerShell
• Business analysis
• B.Tech or B.E. or B.Sc

Good to have

• Test cases
• Performance management