Lead Administrator L2(Contract)

About the role

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

What you'll do

• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions

What you need

• 8–10 yrs of experience
• ServiceNow
• Performance management
• Any graduate