Lead Administrator - Network LAN/WAN mgmt

About the role

This role is responsible for managing and resolving advanced LAN/WAN network issues, ensuring operational stability and security for critical business functions. The individual will facilitate root cause analysis, mentor team members, and drive improvements in support processes to enhance customer satisfaction and protect organizational assets.

What you'll do

• Troubleshoot and resolve complex LAN/WAN connectivity and performance issues using advanced network diagnostic tools, ensuring minimal business disruption
• Implement and maintain ITIL-aligned processes for incident, problem, and change management within LAN/WAN environments
• Conduct root cause analysis for escalated network incidents and execute remediation strategies to prevent recurrence and strengthen network resilience
• Proactively monitor network infrastructure using platforms such as SolarWinds or Cisco Prime
• Maintain and update comprehensive network documentation and knowledge bases, supporting efficient operations and knowledge transfer within the team

What you need

• ITIL
• TCP/IP
• Troubleshooting
• Firewalls
• Root cause analysis
• Data privacy
• Any graduate

Good to have

• CCNP