Technical Support Associate
Workers Town·Lucknow
- Can I apply
- Needs Diploma · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Workers Town's own site
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About the role
We are seeking a skilled and customer-focused Remote Desktop Support Engineer (L2) to provide advanced technical support for end-user computing environments. The candidate will be responsible for troubleshooting and resolving complex desktop, laptop, virtual desktop, remote access, and application-related issues while ensuring high customer satisfaction and adherence to SLA commitments.
What you'll do
- Incident & Service Request Management
- Handle L2 incidents and service requests escalated from L1 teams
- Troubleshoot and resolve hardware, software, OS, and application-related issues
- Ensure timely resolution of tickets within agreed SLAs
- Perform root cause analysis for recurring incidents
What you need
- Active Directory
- Troubleshooting
- Office 365
- Hardware
- Windows
- Intune
- Any graduate
Good to have
- Azure
- Root cause analysis
- SOP writing
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- Can I apply
- Open to any education · Fresher
- Pay
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- Source
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- How to apply
- On HCLTech's site: account needed, ~10–15 min