Lead Administrator (Support &Operations)

About the role

The Level 3 Infrastructure Consultant will be responsible for designing, supporting, migrating, and optimizing enterprise infrastructure environments. The role requires strong hands on expertise in VMware, Microsoft Azure, Nutanix, and Dell hardware, along with the ability to lead complex troubleshooting, upgrades, and transformation initiatives in production environments.\r

What you'll do

• Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction
• Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues
• Work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers
• Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction
• Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents

What you need

• 8–12 yrs of experience
• VMware
• Troubleshooting
• Hardware
• Windows Server
• Networking
• Azure
• Any graduate

Good to have

• ITIL
• Root cause analysis
• Data privacy