Lead Administrator (Tools & Automation)

About the role

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

What you'll do

• Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction
• Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues
• Work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers
• Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction
• Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents

What you need

• Open to freshers
• ITIL
• Root cause analysis
• Data privacy
• Any graduate