Lead Administrator (Tools & Automation)

About the role

A Senior (Sr.) ServiceNow Tester designs, develops, and executes comprehensive test plans (manual/automated) for ServiceNow implementations, focusing on modules like ITSM, HRSD, ITOM, IRM, GRC ensuring quality, managing defects, and leveraging tools like the Automated Test Framework (ATF) to validate business requirements, often requiring strong scripting (JavaScript) and Agile skills, plus certifications like CSA.

What you'll do

• Test Strategy & Planning : Define and develop comprehensive test strategies, plans, and cases for new features, upgrades, and integrations
• Test Execution: Perform manual and automated testing (functional, regression, performance, integration) across various ServiceNow modules (ITSM, ITOM, HRSD, IRM
• Reporting & Communication: Generate detailed test reports and communicate quality status to leadership and stakeholders

What you need

• 5–9 yrs of experience
• Bug tracking
• REST APIs
• Stakeholder management
• ServiceNow
• ITIL
• Git
• Any graduate

Good to have

• Test automation
• Test cases
• JavaScript