Lead Administrator (Tools & Automation)

About the role

The ServiceNow ITAM Specialist (L2) is responsible for administering, supporting, and enhancing ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The role involves managing asset lifecycle processes, software compliance, license optimization, inventory reconciliation, and ensuring accurate asset tracking across the organization.

What you'll do

• Hardware Asset Management (HAM)
• Manage the complete lifecycle of IT assets, including procurement, deployment, maintenance, transfer, and disposal
• Maintain accurate hardware asset records in the ServiceNow CMDB and Asset Management modules
• Perform asset audits and inventory reconciliations to ensure data accuracy
• Track asset allocation, ownership, location, and warranty information

What you need

• Active Directory
• ServiceNow
• Hardware
• ITIL
• Intune
• Reconciliation
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Office 365
• Troubleshooting
• AWS
• Azure
• SOP writing