Lead Analyst - ServiceNow Development (ITAM)

About the role

Enhanced visibility and control: The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively. Improved operational efficiency: By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs.

What you'll do

• Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for
• Technical expertise in the ServiceNow CMDB and CSDM features and tools
• Implements continuous improvement development initiatives while maintaining the integrity of the CMDB database schema and Foundation Data within the CSDM framework
• Design and implement solutions for data integrations including ETL, form customization, standard list views, ACLs, and data processing automation using business rules
• Collaborate with other developers and architects to ensure solutions are delivered on time, with high quality data

What you need

• 3–6 yrs of experience
• ServiceNow
• JavaScript
• Python
• Angular
• Agile
• ITIL
• Any graduate

Good to have

• SQL
• HTML
• CSS
• JIRA
• PowerShell
• ETL