Lead Application Support - Payments| Chennai

About the role

To support and operational management of critical business applications by ensuring service availability, incident resolution, performance optimization, stakeholder engagement, and alignment with operational and regulatory requirements. Provide online application, product configuration and batch support.

What you'll do

• Support and operational management of critical business applications by ensuring service availability, incident resolution, performance optimization
• Provide online application, product configuration and batch support
• Analyze issues received by incident management portal and provide clarification, solution and workarounds for them
• Provide support to business queries including incident tracking and triaging
• Communicating ticketing issues and upcoming production outage notifications to operations management leadership and respective groups

What you need

• 10–14 yrs of experience
• Bug tracking
• Penetration testing
• Root cause analysis
• B.Tech or B.E.