Lead Assistant Manager – Record Retrieval Opeartions

About the role

The Lead Assistant Manager – Medical Record Retrieval is responsible for overseeing end-to-end US record retrieval operations, including authorization-based and subpoena-driven requests. This role ensures HIPAA-compliant execution, meets SLA and turnaround commitments, manages high-volume workflows, and leads retrieval teams to deliver timely, accurate, and defensible medical records for providers, attorneys, insurers, and third-party requestors.

What you'll do

• Operations & Delivery Management
• Ensure adherence to SLAs, turnaround times (TAT), and quality benchmarks
• Proactively monitor queues, allocate workloads, and optimize resource utilization
• Monitor queues, allocate workloads, and ensure optimal resource utilization
• Handle escalations related to delays, denials, or incomplete records

What you need

• 5–8 yrs of experience
• Team management
• SOP writing
• Coordination
• Reporting
• Process improvement
• Documentation
• BBA