Lead - Customer Success

About the role

We are looking for a strategic and customer-obsessed Lead - Customer Success professional to manage key enterprise accounts and drive long-term customer value. this role, you will be responsible for building and nurturing high-impact relationships with decision-makers and end users, ensuring adoption, expansion, and retention of the

What you'll do

• Own and grow relationships with a portfolio of high-value enterprise customers
• Build and maintain trusted partnerships with key stakeholders, power users, and
• Executive sponsors throughout the customer lifecycle
• Drive customer satisfaction, retention, and advocacy through regular business
• Reviews and strategic engagements

What you need

• 7–10 yrs of experience
• Customer success
• Escalation handling
• Portfolio management
• Sales
• Communication
• Upselling
• Any graduate

Good to have

• Cross-selling