Lead Customer Success - Gurgaon

About the role

As a Lead CS, he/she will be responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

What you'll do

• Understand the client's needs and pain points to help to configure the software for the client
• Onboarding and execution of Client: Responsible for the fast and quality execution of the client on FA platform. He/she must establish policies the entire staff can…
• Establish Customer Success Practices: Responsible for creating policies and procedures that optimize the customer experience. LCS may gather feedback from their…
• Assisting in Technical and Product Management: You must know the company’s products inside and out. They are capable enough to rather on educate the customers on the…
• 6 . Provide on-the-job training or mentoring to new employees/client Project stakeholders

What you need

• 3–6 yrs of experience
• Customer success
• CRM
• MS Office
• Sales
• ERP
• HTML
• Any graduate

Good to have

• SQL
• iOS
• Salesforce
• Android
• PowerPoint