Lead EDI Service Operations

About the role

We are looking for an experienced and proactive Lead for the EDI Service Operations to support and help lead production EDI operations for the US market . Reporting to the EDI Service Operations Manager , this role is responsible for ensuring reliable, secure, and SLA-driven support across Cencora’s multi-platform EDI ecosystem, including Sterling B2B Integrator, Axway B2Bi, and Lightwell .

What you'll do

• Support the EDI Service Operations Manager in driving day-to-day production support and operational continuity for the EDI environment serving the US market
• Help define, implement, and improve standard operating procedures, runbooks, escalation models, and service support practices
• Track team activities, operational events, and support metrics to ensure timely issue response and adherence to SLAs
• Guide team members in monitoring, triaging, troubleshooting, and resolving EDI production issues accurately and efficiently
• Ensure effective shift handovers, incident tracking, and communication discipline across the support team

What you need

• 10–18 yrs of experience
• Reporting
• SQL
• Process improvement
• Incident response
• Ticketing tools
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• AWS
• VMware
• Azure
• SAP
• Oracle Database
• SOP writing