highlisted

Lead Engineer

Iaheme·Bengaluru

Pay not stated1–3 yrsFull-timeHybrid

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About the role

About the Role" Job Title: Support Desk Executive / IT Helpdesk Specialist "Responsibilities" - Serve as the first line of support for incoming technical queries via phone, email, or ticketing system. - Diagnose and resolve basic hardware, software, and network issues. - Escalate complex problems to the appropriate technical teams while maintaining ownership until resolution. - Track, prioritize, and document all support requests in the ticketing system. - Provide step-by-step assistance and…

What you need

  • 1–3 yrs of experience
  • Ticketing tools
  • Hardware
  • Windows
  • Linux
  • Networking
  • MS Office
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • ITIL
  • ServiceNow
  • JIRA
  • Zendesk
  • Freshdesk

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