Lead Engineer

About the role

We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support . The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment environments, ensuring high system availability and customer satisfaction.

What you'll do

• Technical Support & Troubleshooting
• Provide Tier 2 technical support for payment applications and systems, handling complex issues escalated from Tier 1 support
• Analyse application logs, APIs, and system behaviour to identify and resolve defects, performance issues, and transaction failures
• Perform root cause analysis (RCA) for production incidents and implement fixes or coordinate with development teams for permanent resolution
• Monitor production environments using tools such as Splunk , dashboards, and alerting systems to proactively identify issues

What you need

• 8–10 yrs of experience
• Java
• AWS
• Root cause analysis
• Android
• POS
• JIRA
• Any graduate

Good to have

• Python
• Splunk
• Azure
• Bug tracking
• Reconciliation

What you get

• ₹10 L–₹15 L a year