Lead I - Production Support- facets

About the role

+5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders

What you'll do

• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement

What you need

• 5–7 years in it support & networking
• SQL
• .NET
• ServiceNow
• Oracle Database
• SSIS
• C#
• BCA or MCA or B.Tech or B.E. or B.Sc or M.Sc

Good to have

• Root cause analysis
• Azure